IT Support

IT Support

Outsource your IT – many small companies don’t have the resources to devote to running an IT department and would rather focus their attentions on what they’re good at – their core business.  Outsource as much or as little of your IT to us and let us take the strain away from you.

We have over 16 years’ of experience helping small and medium sized business with their IT support.  Over that time, technologies have changed a great deal and our clients have appreciated us keeping up with the new trends and systems that allow them to save money and run their business more effectively.

Bespoke contracts – we understand all companies are different, which is why we sit down with you to talk through your unique requirements and design a support agreement perfect for your business.

Unlike other IT companies, you won’t be stuck in a call centre while waiting to have your problem resolved – you will speak to an IT professional who will endeavour to fix your problem during the call.

Helpdesk – Cloud Fixes run a powerful hosted helpdesk system that allows our customers to submit tickets by phone, email, web form, mobile/tablet, Twitter or Facebook.  It also provides a knowledgebase of support articles tailored to your users’ needs.  Additionally, your managers can obtain powerful MI from the system, highlighting number of tickets, response rates and the ability to drill down tickets by users.

Fixed cost options – Cloud Fixes offer various fixed fee support options, allowing you to budget a set amount each month for your IT needs.

To see what we can do for you, contact us for a no obligation meeting where and we can talk through the options suitable for your needs.